Shipping and Refund Policy
1. Introduction
This Shipping and Refund Policy (“Policy”) applies to all purchases made through our website [www.greenshelter.online] (“Platform”) owned and operated by (Green Shelter) (“we”, “us”, “our”).
By placing an order on our Platform, you agree to the terms described in this Policy.
2. Shipping Policy
We currently deliver products within India.
Orders are processed within 2–4 business days of receiving payment confirmation.
Shipping time may vary depending on your location and product availability:
- • Bihar: Orders are typically delivered within 24 hours of dispatch.
- • Other States: Delivery may take 5–7 business days after dispatch.
You will receive an order confirmation email followed by a tracking number once your order has been dispatched.
We are not responsible for delays caused by courier services, natural disasters, or unforeseen circumstances beyond our control.
We are not responsible for delays caused by courier services, natural disasters, or unforeseen circumstances beyond our control.
3. Delivery of Live Plants
We take utmost care to ensure that live plants are packed securely to prevent damage during transit.
However, some minor leaf loss or soil disturbance may occur, which is normal during shipment.
If your plant arrives in poor condition, please contact us within 24 hours of delivery with photographs.
4. Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order weight.
In some promotional offers, we may provide free shipping on specific products or order values.
5. Refund & Return Policy
Due to the nature of our products (live plants and perishable items), refunds are accepted only under specific conditions.
To be eligible for a refund or replacement:
- You must notify us within 24 hours of receiving the product.
- You must share clear images/videos showing the damaged or incorrect item.
Refunds are not applicable for:
- Damage due to mishandling after delivery.
- Wrong address or failed delivery attempts.
- Slight variations in color, shape, or size of plants.
Once approved, refunds will be processed within 7–10 working days to the original payment method.
6. Cancellation Policy
Orders once placed can be cancelled within 12 hours of placing the order.
If the order has already been shipped, cancellation will not be possible.
No Claims After Repotting: If a plant is transferred to another pot and gets damaged, no claims will be accepted. Re-potting is at your own risk.
📸Unboxing Video Required: To claim a refund or replacement for any product, you must share an uncut unboxing video upon receiving the item.
⏳Raise Claim Within 24 Hours: To be eligible for any refund/replacement, raise a claim within 24 hours of delivery.(For plants only, for other categories the claim window is 5 days)
7. Exchange Policy
We do not offer direct exchanges.
If you received the wrong product, please contact us within 24 hours, and we will arrange a replacement (subject to availability).
8. Contact Us
For any queries regarding shipping, delivery, or refunds, please reach out to us:
Email: (info@greenshelter.online)
Phone: (+91 9102456235)
Address: (Ashiana Digha Road, Near CRPF Camp, Patna - 800025)
